9order / ACOM
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9ORDER / ACOM / AGENTIC COMMERCE

AI CAN TALK.
CAN IT DO THE WORK?

We built commerce software to help real businesses sell and operate. Then we asked what would happen if AI could help do that work too.

ACOM is a tailored service built on established AI sales agents and commerce capabilities. The foundation is ready. Every merchant's operational details are different.

Find your level Talk about your business
BUILTOPERATEDTAILORED
01 / FIND YOUR LEVEL

WHERE IS YOUR
BUSINESS TODAY?

Choose the stage closest to your operation. No test to pass.

YOUR SELECTED STAGE

Level 0 — Manual sales

Every sale still relies on messages, calls or manual follow-up.

WHAT OPENS UP NEXT

Make products easier to discover.

Discuss Level 0

Illustrative commerce stages—not a certification or internal sales-agent ranking. Stages can overlap. Level ACOM is our tailored service.

02 / SEE THE DIFFERENCE

YOU KNOW E-COMMERCE.
WHAT CHANGES WITH AI?

E-commerce already handles products, carts and orders. Agentic Commerce builds on that foundation to help people make decisions and get useful work done.

Three illustrative comparisons. These describe the intended experience, not specific customer transactions or measured results.

01 / ALTECH CAMERA / FIND THE RIGHT PRODUCT

“WILL THIS LENS
FIT MY CAMERA?”

Thousands of cameras, lenses and accessories. One customer trying to make the right choice.

Illustration of a camera surrounded by lens and accessory choices.
ILLUSTRATION / SPECIALIST RETAIL
WITHOUT AI / E-COMMERCE

Browse products, compare specifications, check compatibility and ask staff when unsure.

Search → Compare → Ask
WITH AGENTIC COMMERCE

Tell the sales agent what you own and need. It can narrow suitable choices, explain differences and help prepare the next buying step.

Describe → Choose → Proceed

What changes? The catalogue stays. A product search becomes a supported decision and next action.

02 / GAIA EATS + GAIAMARKETS / REPEAT COMMERCE

“CAN YOU PLAN
MY WORKDAY LUNCHES?”

Buying one meal is straightforward. Making a convenient weekly routine is another matter.

Illustration of a plant-based meal, calendar and delivery bag.
ILLUSTRATION / FOOD COMMERCE
WITHOUT AI / E-COMMERCE

Look through the menu, choose meals and dates, then repeat the process or contact staff for changes.

Browse → Order → Repeat
WITH AGENTIC COMMERCE

Explain your weekly needs. The agent helps choose meals and assemble an order for your confirmation, within the merchant's available options.

Explain → Plan → Confirm

What changes? Checkout stays. The repeat-purchase journey becomes less repetitive.

03 / THE OPERATOR / EVERYDAY COMMERCE

“WHO KEEPS
ALL THIS CURRENT?”

Products change. Customers ask new questions. The team has more to do than maintain a website.

Illustration of a commerce operator reviewing business work.
ILLUSTRATION / STORE OPERATIONS
WITHOUT AI / E-COMMERCE

Staff research product information, maintain listings and follow up on routine enquiries themselves.

Research → Update → Repeat
WITH AGENTIC COMMERCE

AI helps prepare catalogue work and brings exceptions to the team's attention. People remain responsible for consequential changes.

Assist → Review → Serve

What changes? Less time on routine maintenance. More attention for customers and exceptions.

Agentic Commerce doesn't replace e-commerce.

It makes the same business more helpful to customers—and more workable for operators.

03 / HOW IT STARTED

WE BUILT
COMMERCE FIRST.

GaiaMarkets began with the practical work behind an online store: customers, orders, fulfillment and all the things that must happen after checkout. Those business capabilities existed before AI entered the picture.

What if AI could help with the same work?

That question led us beyond chatbots. We built and operated AI sales assistance alongside commerce operations, learning why security, accountability and the operator's judgment matter when real customers are involved.

04 / THE SERVICE

THE FOUNDATION IS BUILT.
THE FIT IS PERSONAL.

We're not starting a new experiment for every client. We bring established commerce and AI sales capabilities, then shape the experience around how your business actually operates.

WHAT WE BRING

A working commerce foundation.

AI-assisted selling and the business capabilities that make it useful beyond a friendly conversation.

WHAT WE TAILOR

Your day-to-day realities.

Your products, customer expectations, fulfillment commitments, exceptions and the people responsible for them.

05 / WHAT OPERATING TAUGHT US

THE HARD PART
IS TRUST.

Letting AI answer questions is easy to imagine. Relying on it in a real business is different.

We've invested in security, auditability and operator-facing capabilities because mistakes have consequences. The goal isn't unrestricted autonomy. It's useful responsibility with the business still in charge.

06 / THE 9ORDER CONNECTION

WITH AI. GIVE AI WORK.
RUN AI.

ACOM is a business application of the same complementary disciplines taught in 9order Learn—not a fourth course or a mandatory ladder.

01 / WORK WITH AIUse AI deliberately.Better information, clearer decisions. 02 / GIVE AI WORKDelegate useful work.Move beyond the answer. 03 / RUN AIOperate responsibly.Know when the business can rely on it.
07 / TALK ABOUT YOUR BUSINESS

WHAT'S TAKING
TOO MUCH OF YOUR TIME?

The foundation is built. Let's work out what your business needs from it.

Discuss your business Tailored engagements, not a generic plug-and-play chatbot.