Assure & observe
Test the promise, practise recovery and reconstruct what happened.
See how Day 2 turns operating promises into tests, recovery decisions and traceable evidence.
Open your AI Operating Charter and the Day 1 boundary. AI/GPT is not required just to use this day map; the linked sessions use supplied records and guided simulation.
Review Sessions 4–6, then open each full session to define critical tests, practise recovery and reconstruct what happened.
A small test set, recovery card and minimum evidence timeline ready for Day 3.
The question for this day
What must this service handle correctly? By the end of the arc, you will have A minimum evidence record and timeline. Keep using the same task or fictional case so each session improves the previous work.
Session 4 · Prove · 120 minutes
Question: What must this service handle correctly?
You keep: A small test set with an explicit release blocker.
| Bite | Decision you practise | Evidence you keep |
|---|---|---|
| Write expectations before results | What should happen in each case? | Expected behaviour and critical-failure rule |
| Judge the failure, not just the average | Does 2/3 passing permit automatic sending? | Observed evidence and release decision |
| Retest the correction | What has a rewritten instruction actually proved? | Retest plan and evidence gap |
Open the full session and exercises.
Session 5 · Recover · 120 minutes
Question: What happens while the service is uncertain?
You keep: A recovery card that also serves the customer.
| Bite | Decision you practise | Evidence you keep |
|---|---|---|
| Establish known and unknown state | What can the records actually tell us? | Incident state and action hold |
| Design a usable fallback | How does the customer get help during investigation? | Recovery and customer fallback card |
| Hold uncertainty honestly | What if records are temporarily unavailable? | Resume criteria and unresolved follow-up |
Open the full session and exercises.
Session 6 · Trace · 120 minutes
Question: Can I explain what happened when it is disputed?
You keep: A minimum evidence record and timeline.
| Bite | Decision you practise | Evidence you keep |
|---|---|---|
| Build a timeline from records | What happened, in what order? | Evidence timeline with gaps |
| Keep the minimum useful record | Could a colleague reconstruct the decision? | Minimum audit record |
| Test a missing link | What can no longer be established? | Missing-link finding and resolution owner |
Open the full session and exercises.
Show the day’s evidence
Open your AI Operating Charter. Ask a partner to use it without your explanation. Mark one unclear field, revise it and preserve the supporting record. Do not substitute confidence for proof.
Tonight · Incident and value clinic
An incident record and value question ready for Session 7. Use S8 to explain the incident to a manager in two minutes. Partner asks what is known, what the customer still needs and what the repair cost. Select a value measure and align its reporting period.
Open the 60-minute studio and its card. Tomorrow starts from this evidence.